WARRANTY


Warranty Terms & Conditions ("Warranty")

Limited Warranty

MultiSource Technologies warrants that MultiSource Technologies’ products including LED High Bays, LED Tubes and LED Floodlights will be free from defects in materials or workmanship for a period of 1 Year and the LED life will be 50 000 hours.

This warranty period shall commence on the date of shipment of the relevant products from MultiSource Technologies. The warranty shall only be extended to the original purchaser of the products and/or to the first purchaser who is the end user of the products. MultiSource Technologies is not responsible for any auxiliary equipment or third party products not supplied by MultiSource Technologies.

Exclusions

This warranty shall not apply to any damages caused as a result of force majeure, misuse or improper use of the products, faulty installation, poor electrical connections or negligence by any party other than MultiSource Technologies. In addition, this warranty is not applicable to any MultiSource Technologies product improperly shipped, stored, installed, operated and used, including, inter alia, shipping, storage, installation, operation and use otherwise than in accordance with one or more of the following: (a) MultiSource Technologies’ LED specifications, including for maximum operating temperature, (b) MultiSource Technologies’ LED instructions and guidelines, including without limitation wiring diagrams, (c) remote applications using extended wire lengths beyond MultiSource Technologies’ recommended limits, (d) poor or loose connections, or faulty lamp holders.

Moreover, this warranty shall not apply if any one or more of the following applies to the unit giving rise to the claim: (i) any original MultiSource Technologies label or marking was partially or completely removed, covered, or altered; (ii) the unit was subjected to abnormal stresses or operating conditions; (iii) the unit had, at some time prior to the claim, not been fully paid for, or had otherwise been connected with Buyers breach of MultiSource Technologies's General Terms and Conditions of Sale; and (iv) the Buyer is in arrears to MultiSource Technologies.

Disclaimer and Limitation

Except as stated herein, MultiSource Technologies disclaims all other warranties and conditions, whether express, implied or statutory, including merchantability and fitness for a particular purpose, with respect to the foregoing products to the maximum extent permitted by applicable law. In no event will MultiSource Technologies be liable to you or any third party for any indirect, consequential, special, punitive or exemplary damages, including, without limitation, damages for loss of business, loss of profits, loss of data, business interruption or damages of associated equipment, loss of use of the MultiSource Technologies unit and associated equipment, cost of substitute products, costs of removal, installation, reinstallation, testing and evaluation or shipping arising out of the use, failure of, or inability to use the products, even if MultiSource Technologies has been advised of the possibility of such damages. MultiSource Technologies' liability with respect to any claim of any kind for loss or damages arising out of or related to a breach of warranty for a unit shall in no event exceed the actual purchase price of the specific unit giving rise to the claim.

All products come with a limited warranty to the original purchaser:

  • 1 Year Replacement Warranty:
  • Accessories
  • LED Candle Lights
  • LED Down Lights
  • LED Globe Lights
  • LED Globe Lights (EV Series)
  • LED Pool Lighting
  • LED Street Lights
  • LED Strip Lighting
  • LED Tube Lights
  • Power Supplies
  • Power Supplies Silver
  • Tube Lights (EV Series)

Covering defects in materials and workmanship are under normal use and service. MultiSource Technologies’ entire liability and your exclusive remedy shall be at MultiSource Technologies’ option. Either (a) repair or (b) replacement of the product, which is to be returned to MultiSource Technologies freight prepaid with a copy of the original purchase receipt. If failure has resulted from accident, abuse or misapplication, MultiSource Technologies shall have no obligation to repair or replace.

MultiSource Technologies Return/Cancellation Policy

1. No returns will be accepted after 7 days from the purchase date.
2. Shipping charges are not refundable.
3. Third Party sales are not returnable.
4. Custom products/assemblies are not returnable.
5. All returns are subject to a minimum 15% restocking fee.
6. Order cancellation subject to restocking fee and/or labour costs of work completed to date.

Return of the goods

We do our best to make sure everything works perfectly, but if you find that any of our products are faulty within 12 months from date of purchase, please follow the steps below:

  1. Customer needs to make contact and email us upon discovering any issues with our product within the 12 months from date of purchase (date on the delivery note issued) Please kindly provide us with your contact number and email address in order for us to resolve the matter.
  2. Please return the faulty item with your proof of purchase (original signed copy of Delivery note and Invoice). Warranty is null and void if this is not provided. We will then unfortunately not be able to assist further.
  3. Upon receipt of the items with relevant paperwork, our service department will evaluate the faulty product and we will be in contact with you to provide feedback and next plan of action.
  4. Warranty will be null and void if items are tampered with or opened by any third party.
  5. Our warranty does not cover the following: Issues that are not manufacturing defects, Surges, Damages caused by incorrect installations, Dents & scratches on the housing, Wear and tear on any part of the housing due to environment. These are few points as examples, however, we will confirm accordingly.
  6. The warranty of any repairs or replacements that have been approved or given is only valid 30 days from date that the replacements are sent to the customer (Date will be Specified on the Delivery note).

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MultiSource Technologies terms and conditions of sale.